The customer satisfaction mavens over at J.D. Power clobbered Ford’s vehicles in their annual Initial Quality survey, moving them from 5th place last year to 23rd. A major reason? Microsoft’s Sync entertainment and phone interface. According to David Sargent, vice president of global vehicle research at J.D. Power:
“People were finding several problems with the system in that it would crash, freeze, black out,” said Sargent. “Beyond that, people complained that it was more complex to use than they would like.”
An overly-complicated computing interface that periodically crashes? You can’t make this stuff up people.