Mar 262012
 

If you’ve read my opinions about tech company advertising, you’d know that I think Microsoft has some of the worst in the business. Historically, their ads fall cleanly into one of 2 camps: “disingenuous comparisons” and “adolescent humor”. Their latest attempt to breathe life into their Windows Phone offering, “Smoked by Windows Phone” was doomed to failure the second someone in Marketing decided to port it from “CES novelty” to “major marketing push”.

The gimmick, as it was first covered at CES, is that you bring your smartphone and match it up against a Windows Phone in a real-world speed test using one of Microsoft’s pre-designed benchmarks such as “take a picture and upload it to Facebook”. If you won at CES, you got a crisp Benjamin. In the most current promotion being run at both Windows Stores, if you win, you walk away with a special Hunger Games edition HP ultrabook.

The problem with this set-up should be obvious. Let’s play devil’s advocate for a second and assume that the comparisons are fair and decent representations of useful things you would do with your smartphone. With a $1,000 piece of kit on the line, don’t you think people are going to do everything they can to rig the game in their favor? And how does Microsoft think it’s going to look when someone beats them – fairly or unfairly – and the dude in the Windows Store refuses to pay out? What excuse do you think the general public is going to find acceptable? The answer: none of them. Microsoft is going to looks like dicks that not only rigged a competition in their favor, but dicks that welch on bets when they can’t win a competition rigged in their favor. And that’s exactly what the breeze coming off the Internet about this debacle smells like.

Exhibit A: dude beats Windows Phone using Android phone at Windows Store. Windows Store employee redefines the rules of the competition on the fly. Dude tweets what bullshit this is. Windows Marketing guy tweets back and offers the cheated Android user a rematch.

Exhibit B: guy on Reddit finds it funny that Windows Phone outperforms his phone when uploading a photo. Guy Speedtests Windows Phone and finds upload speeds significantly faster than his, leading to claim that Microsoft throttles the WiFi in their store to give them an unfair advantage when uploading a photo to Facebook.

This does not have the makings of a viral marketing campaign; it has the makings of Microsoft hanging itself out there like a piñata at a birthday party.

Update: It looks like the gentleman from Exhibit A is a good example of what howling on Twitter about your misfortunes can do: after challenging Sahas Katta to “a rematch”, Microsoft manned-up and made good on granting him his reward: a laptop and a Windows Phone. Score one for Redmond. I still think the campaign is a horrible idea, but at least they’re honoring the terms of their challenge (after being called out on the Internet, that is).

 Posted by at 11:57 am
Mar 232012
 

In my extremely rich fantasy life, I have this image of Microsoft circa 1995 in my head. They’re partying with Adobe at an exclusive club, smoking some fat Cohibas and rocking out to Gangsta’s Paradise (OK, probably Waterfalls), drinking top shelf liquor and laughing about how rudderless and pathetic Apple Computer turned out to be, how they’d continue to shaft Mac users stuck with versions of their software and how they’d take over the PC landscape together.

My, my how things have changed. A guy named Steve came back, and immediately began chipping away at the establishment. Small victories against Microsoft with QuickTime turned into big victories with the iPod, then the iPhone, then the iPad. Several chairs were thrown in Redmond. Jobs even managed to throw a “fuck you” Adobe’s way when he dumped Flash into an early grave kicking and screaming.

Now Apple is the darling of the consumer electronic industry and Microsoft is a company that has visible stinklines coming off its logo. Its Windows PC business has gone in the crapper, its shartphone business is still trying to gain an itty bitty bit of traction and its presence in the tablet market is still non-existent. As a reminder of Microsoft’s place in the new world pecking order, there was a beautiful rumor circulating this morning that Windows Phone 7 would not be getting Rovio’s latest installment of its mega-popular Angry Birds, a rumor that if true would have been a serious blow to Microsoft’s ambitions in the mobile space. Fortunately, the scare turned out to be false (probably after more than one “What the fuck?” phone call from Redmond). Angry Birds Space will be coming to Windows Phone 7 after all. Someday. Its already available for iOS and Android.

In Redmond, the sense of relief was palpable:

thankyouthankyouthankyouthankyou

Look at Microsoft: begging for scraps while Apple blows its own smoke rings. Hey Frank: how’s the view of Tim Cook’s ass?

 Posted by at 8:25 pm
Mar 232012
 

In much the same way that it shocked me to learn that Android had a lead designer, I was similarly shocked to see that Samsung also employed someone who was responsible for the look and feel of Samsung’s hardware. His name is Lee Minhyouk. I was even more surprised when I read in an interview with Reuters that he was angry at being characterized by Apple as a “slavish copier” of their successful iPhone.

“I’ve made thousands of sketches and hundreds of prototype products (for the Galaxy). Does that mean I was putting on a mock show for so long, pretending to be designing?”

I don’t know how long it took to plop an iPhone 3GS down on some tracing paper, but I’m pretty sure I could have nailed it after the 6th or 7th time, tops.

“As a designer, there’s an issue of dignity. (The Galaxy) is original from the beginning, and I’m the one who made it. It’s a totally different product with a different design language and different technology infused.”

There is, in fact, a universe where this is true. Stephen Hawking could tell you all about it. Or you could ask this guy:

"In Bizarro world, Samsung innovate and Apple copy!"

The Reuters piece carries a nice illustration featuring a couple of the Minhyouk’s creations:

Nice work, Lee. How about we spend an hour with the CS6 beta (as opposed to the 5 minutes it would have taken me with Pixelmator) putting your inspiration side-by-side?

Ah. I can totally see where the frustration is coming from.

 Posted by at 11:05 am
Mar 222012
 

Samsung is nothing if not prolific. As I pointed out, they churn out Android shartphones and phablets faster than any other OEM. Their strategy is not unlike most combo-based video games: mash a bunch of buttons quickly and hope to execute a knock-out. Unfortunately, the replay value of most of their offering is about as appealing as something like Conan on the 360.

Taking a page from Bill Gates’s fantasy notebook, the Galaxy Note line is looking to take advantage of the market that wants to use a stylus, a market that Microsoft has capably proven doesn’t really exist. Rather than photocopy a superior product’s features and implement them poorly (see any of the Apple v. Samsung suits), Samsung has opted to copy the feature of a failed concept – poorly as well. The folks over at Engadget got their hands on the latest variant of the Note line, the 10.1, and they were thoroughly impressed by how well the cutting-edge processor and current Ice Cream Sandwich version of Android takes advantage of the Note’s unique method of input:

Bolstered by a dual-core 1.4GHz processor and 1GB of RAM, you’d expect the Note 10.1 to dazzle with an immediacy of response and lightning-quick transitions. Unfortunately, that’s not the case as it’s obvious the slate could do with a heavy bit of optimization. While navigation through the various homescreens is smooth, it’s the loading of applications that really highlights the tab’s few rough edges. Indeed, there’s a lag evident when accessing apps that could lead you to misinterpret this hesitancy as a lack of responsiveness and effect another tap. Happily, that’s not the case. The screen does successfully read your gesture, but it will take up to five seconds, in some instances, for a selected program to load.

Five seconds. That sounds awesome. Maybe when that octo-core 2.5 GHz processor is released with 4 GB of RAM, that will make the Galaxy Note 22.1 usable.

“If you see a stylus, they blew it.”

 Posted by at 1:59 pm
Mar 212012
 

One of the drags about being an AppleTV owner is the dearth of content. Sure you can rent or buy from iTunes or watch Netflix, but all of the yummy apps available for the iPad from the pay cable networks like HBO and Showtime balk when you try to use AirPlay to watch their content on your television.

"We're sorry, but we haven't removed our heads from our asses far enough for you to have unrestricted access to the content you pay for."

Fast forward to today. DirecTV released an update to their iPad app that allows you to *gasp* watch some of the content playing on these stations on your iPad and on your HDTV via AirPlay.

Suck it, HBO. And you're fucking with the wrong kid, Nazis.

No restrictions on location; you don’t have to be sitting in your living room on the same WiFi network to watch your (admittedly limited) content. You just need your iPad, the app, an AppleTV and a network connection. For those of you still bummed about Netflix dropping Starz content, DirecTV has some of their movies as well.

Now I realize this in itself is not groundbreaking, but it’s a definitive step in the right direction. It sucks that it had to come from my provider, but it’s better than a stick in the eye.

So what’s up pay stations? Get on the AirPlay bandwagon. No more excuses.

Update: Well what do we have here? Game of Thrones and other cable network series? Spartacus? What other treasures will reveal themselves?

Also lost in translation: why anyone thought this movie was good. /ducks

Did I mention you can now watch Game of Thrones?

Mar 202012
 

Hear about the latest Apple product defect fiasco? Apparently the new iPad runs 18% hotter than the iPad 2! Actually, that’s sounds better than the reality, but how else are you going to drum up pageviews?

You’d think that the fact that Apple packed 4 times the pixels into its new display would lead to the device running hotter. But 18%? Well, 18% in Celsius. In terms that we Western swine use, it’s actually 11.6% Fahrenheit hotter, or 6 degrees less than body temperature. I’ll have to chalk the outrage up to the fact that most tech writers are uncomfortable with human contact. But 18 > 11.6, so there’s your clickable link.

Remember the salad years of Apple defects? “I can lose signal by contorting my hand around the iPhone like this, just like every other shartphone!” He said “‘You’re holding it wrong’! What a dick!” I think the best you’re going to get out of Apple in terms of a response is pretty much what they said: that the device “operate[s] well within [Apple's] thermal specifications.” I’m sure that will lead to a new wave of manufactured indignation.

Keep trying, guys.

 Posted by at 12:33 pm
Mar 202012
 

I don’t believe there’s any such thing as “piling on” when it comes to lying frauds like Mike Daisey, and I’m happy to report that most of the free world agrees. Witness a dramatic reading of excerpts from Daisey’s latest “non-fiction” masterpiece The Magic Kingdom?

I’d say he kept his formula for success intact.

 Posted by at 11:06 am
Mar 192012
 

If you’ve listened to Mike Daisey for any fraction of his tough-talking rise to prominence bashing Apple, you get the distinct impression that he can’t keep his mouth shut. The latest entry into Daisey’s blog attempts to refocus the discussion about his work, the work it turns out was based on lies. Even after everything that’s been written about him, the man refuses to see what he did for what it is: outright deception for personal gain.

Daisey no barter!

Read on as he continues his campaign of obfuscation, with one blogger’s commentary. As long as he keeps talking, I’ll keep writing.

“Reports of my death have been greatly exaggerated.” —another American monologist

Mike Daisey: Mark Twain reborn.

Many consider this week’s THIS AMERICAN LIFE episode one of the most painful they’ve ever listened to. In particular the segment with me is excruciating—four hours of grilling edited down to fifteen minutes. I thought the dead air was a nice touch, and finishing the episode with audio pulled out of context from my performance was masterful.

The only pain involved was listening to how utterly betrayed Ira Glass sounded. You came off sounding like a mouse getting batted around by a cat before you were shallowed whole. It was delicious.

That’s Ira’s choice, and it’s his show. He’s a storyteller within the context of radio journalism, and I am a storyteller in the theater.

So we begin The Ecstasy of Mike Daisey’s Semantic Masturbation, the continuation of the epic whack session he started by attempting to defend his work to Glass on TAL’s Retraction episode. Ira Glass is a journalist, in the context of journalism. Mike Daisey is an actor who feigned being a journalist, in that his observations of Chinese labor conditions were actually real events seen through his eyes. Except he lied his ass off when he was saying these things. He lied so much about so many things to so many people that maybe he believed what he was shoveling. Then he got caught, humiliatingly, and now he’s seeking refuge as an “actor” again. Except people aren’t buying it, nor should they. It’s spineless equivocation, and people are sick of him.

In the last forty-eight hours I have been equated with Stephen Glass, James Frey, and Greg Mortenson.

You’re none of these people, nor will you be mentioned in their company when you’re dead.

Given the tenor of the condemnation, you would think I had concocted an elaborate, fanciful universe filled with furnaces in which babies are burned to make iPhone components, or that I never went to China, never stood outside the gates of Foxconn, never pretended to be a businessman to get inside of factories, never spoke to any workers.

You probably did all those things. Those weren’t the things that triggered the outrage at Apple. Those weren’t the details that put people in the seats of your off-off Broadway hatchet job. Let me refresh your memory about those things, on the off chance you’ve forgotten:

  • You claimed you talked to workers that were 14, 13 and 12, a claim your translator denies. Then you changed your story and insisted that you did speak to someone who was 13, again a claim your translator denies.
  • You claimed to have had a touching moment with a man who had his hand crushed working on Apple products. That moment never happened and the man never said he sustained his injury working at Foxconn.
  • You claimed to have talked to people suffering from the effects of n-hexane poisoning, and described their condition in gut-wrenching detail. Except you never met these people.
  • You claimed to have witnessed deplorable dormitory conditions, with 15 beds jammed into 10 by 12 foot rooms. You never saw a Foxconn dorm.

And these are just a sampling of the big lies.

Especially galling (I’ll give your a minute to chuckle at Mike Daisey using the word “galling”) is how many are gleefully eager to dance on my grave expressly so they can return to ignoring everything about the circumstances under which their devices are made. Given the tone, you would think I had fabulated an elaborate hoax, filled with astonishing horrors that no one had ever seen before.

The gleeful dancing on your grave comes from the joy of seeing liars called out. It’s the oldest and purest version of schadenfreude – what that word used to mean before its definition was muddied to include successful people generically. It’s the joy of seeing self-righteous assholes who didn’t deserve the fame they had heaped upon them become vilified. Over and over and over. The “horrors” above were things people hadn’t seen before because you made them up.

There is nothing in this controversy that contests the facts in my work about the nature of Chinese manufacturing. Nothing. I think we all know if there was, Ira would have brought it up.

Nothing, except all of it. You see, Mike, pathological lies are like termites or cockroaches: when you see one, there’s guaranteed to be a hundred times more that you can’t see. You lied about things great and small, mundane and shocking. The pestilence of your untruth is staggering. It changes everything you have to say about the topic.

You certainly don’t need to listen to me.

I don’t think the people that did ever will again.

Read the New York Times reporting.

You mean the parts they didn’t have to retract?

Listen to the NPR piece that ran just last week in which workers at an iPad plant go on record saying the plant was inspected by Apple just hours before it exploded, and that the inspection lasted all of ten minutes.

What you did doesn’t change facts, which is sure unfortunate because what you did will change everything about how people will perceive them. Because your attack on the issues were predicated on so many lies, because you couldn’t be content to sit at your table in “the context of theater”, because you had to hit every press outlet you could “in the context of journalism”, people will never listen to one source as the end-all of how anything goes down regarding Chinese labor again.

If you think this story is bigger than that story, something is wrong with your priorities.

No one thinks that. They just think that lying about material facts to drum up a story that also happens to line your pockets with cash is a pretty big fucking deal. Turns out people don’t like to pay for things under the auspices of truth-telling only to find out that the shit wasn’t true. People are funny like that.

If people want to use me as an excuse to return to denialism about the state of our manufacturing, about the shape of our world, they are doing that to themselves.

I’m sure people will do this, and it’s your fault, Mike. And it doesn’t make you a martyr. As other people have said, you’ve done more to stop people from caring about the issues in Shenzhen than the facts ever could. Congratulations.

To radio listeners: I apologized in this week’s episode to anyone who felt betrayed. I stand by that apology. But understand that if you felt something that connected you with where your devices come from—that is not a lie. That is art.

It’s just based on lies (tug tug tug tug).

That is human empathy, and it is real, and even if you curse my name I hope you’ll recognize that and continue reading, caring, and thinking.

Human empathy based on lies turns to betrayal on a dime. Reap it, motherfucker.

To my audiences: It’s you that I owe the most to. I want you all to know that I will not go silent—I will be making a full accounting of this work, shining a light through this monologue and telling the story of its origins, construction, and details.

No one cares. The people who indulged your show wanted to get to the heart of the question “Should I feel badly about buying from Apple”. And the answer you gave them, from the seat of someone who pretended to witness it first-hand, is “Yes, you should”. Your answers were based on lies. If people would have been prompted before your ranting that what you had to say was a mix of truth and fiction, you wouldn’t have broke even on your production, you wouldn’t have had the opportunity to cozy your ass on the couches at HBO, ABC and CBS. And if there’s any justice in the world, you won’t be put in that position again. Because people know.

I believe the truth is vitally important. I continue to believe that. I believe that I will answer for the things I have done.

Gotcha. I assume the point at which you “answer for the things” comes when you’re dead, because even though you’ve had plenty of opportunities, you’ve done nothing but justify and equivocate i.e. the opposite of “answer for”.

I told Ira that story should always be subordinate to the truth, and I still believe that. Sometimes I fall short of that goal, but I will never stop trying to achieve it.

You did more than “fall short of that goal”. You twisted the truth to suit your purpose: to ride this country’s darling tech brand and pull on its tits for all the money you could squeeze out of them. You subjugated the truth to turn a buck, and the community of people who supported you and attended your shows know it now. I encourage Daisey to keep writing. Nothing could more efficiently seal his fall into obscurity than his own words.

 Posted by at 5:08 pm
Mar 182012
 

Mike Daisey’s lies almost single-handedly created a cottage industry of bitching about Apple’s supply chain. Since Daisey has been outed as a fraud, I was curious to see how some of these groups such as SumofUs.org and Change.org reconciled Daisey’s fiction with the causes based on his work. Turns out, they don’t feel they need to.

Mike Daisey, mugging for the camera he'd come to worship at the expense of truth. Photo credit: Associated Press/Mary Altaffer

The Change.org petition reads, in part:

Last week’s This American Life shined a spotlight on the working conditions in the Chinese factories where iPhones are made. Just one example of the hardships there: the men and women in these factories work very long days spent repeating the same motions over and over, which creates amped-up carpal tunnel syndrome in their wrists and hands. This often results in them losing the use of their hands for the rest of their lives.

All of that’s true, except for all of it. This American Life retracted the entire episode upon which Change’s scathing allegations are based. Allegations made by Mike Daisey. Allegations that turned out to be fabrications spun so that the rotund monologuist could most effectively cash in on Apple’s brand.

The petition offered by SomeOfUs Are Bored is a little more watered down. It demands that Apple turns over the time sheets of workers who made the new iPad so that the eagle-eyed watchdog group could certify that they didn’t break any Chinese labor laws. Setting aside for a moment that it’s Foxconn they want time sheets from, and that its the Chinese government that’s responsible for enforcing Chinese labor law, the petition is weak tea. They make too much time and a half! Ironically, the chief complaint among Chinese workers is that they can’t get enough overtime, but that’s what a petition looks like when you have only the truth to back your pleas for online signatures without the drama injected by some huckster’s lies. If I didn’t know better, I’d think that NoneOfUs Are Poor had no interest in getting answers, because being told to GFY keeps the cries of “we want answers!” still hanging in the air.

But nothing about Mike Daisey. No distancing. No statement about him single-handedly whitewashing the Chinese labor issue so completely that online petitions against Apple have become even more laughable than they originally were on their faces. This man destroyed any chance you have to feel better about yourselves! I guess it’s better than having no issue to rally around to begin with.

 Posted by at 4:54 pm
Mar 162012
 

Mike Daisey’s stock and trade is lies. He does it with such efficacy that you’d be hard-pressed to keep up with all of the fabrications that appeared in the most recent episode of This American Life. Fortunately, I’ve put together a little crib sheet from the transcript that I hope will give you some sense of what a duplicitous asshole he is. TAAEOSJ = The Agony and Ecstasy of Steve Jobs.

Again, reading the transcript is totally worth it, especially after looking at this list. If you can’t hear the blood pressure in your ears toward the end, you should check your pulse.

 

 Posted by at 11:33 pm
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